Frequently Asked Insurance Questions
Insurance simplified starts with straight answers. Below are the questions we hear most from South Carolina homeowners, drivers, and business owners — no jargon, no fine print you need a law degree to read.
Working With an Independent Insurance Agency
What does it mean that Keisler Insurance Group is an independent insurance agency?
It means we're not tied to one insurance company. We work with more than 20 top-tier carriers, so we can compare coverage and pricing across all of them and recommend what actually fits your situation — not just one company's product.
Will working with an independent agent cost me more?
Not by default. Because we shop your coverage across 20+ carriers, we're often able to find more competitive pricing than a single-carrier agent could offer, without you having to do the legwork yourself.
How many insurance companies does Keisler Insurance Group work with?
More than 20 top-tier carriers, covering personal and business insurance across South Carolina.
Getting a Quote
What information do I need to get a quote?
To get started, we typically just need your name, date of birth, current address, and the address of the property you're insuring. For a homeowners quote, we'll also ask for the age of the roof — additional details are only requested if they're relevant to your specific policy.
How long does it take to get a quote?
Once you submit your information, a licensed Keisler Insurance Group agent reviews it and follows up with your options — no need to sit on hold or wait for a callback window.
Can I get a quote without calling or emailing?
Yes. Our online quote form is built so you can request a quote and get the information you need without picking up the phone — though we're always happy to talk if you'd rather.
Claims & Existing Policies
How do I file a claim?
Visit our Customer Service hub for step-by-step filing instructions and carrier-specific claims numbers.
Go to File a ClaimWhat if I need to report a claim after hours?
Our Customer Service hub includes an after-hours carrier contact directory, so you can reach your carrier directly even outside our office hours.
After-hours carrier numbersHow do I request a certificate of insurance?
Use our online Certificate of Insurance Request form.
Request a certificateCan I make changes to my policy online?
Yes — use our Policy Change Request form to tell us what's changing, and an agent will confirm the update.
Request a policy changeHow do I get a replacement ID card?
Submit our ID Card Request form and we'll get a new one to you.
Request an ID cardDidn't Find Your Answer?
Our team would rather answer your question directly than leave you guessing.